I agree with that. I've bought tons of nice gear over the last 10 years from GC. It wasn't hard to walk in there and figure out pretty quickly that the kids didn't know what I did, so I settled on the guy who knew what he was talking about and have gone to him (when I buy there) ever since. I have also been in the local mom and pops and there are "pros" and there are younger kids who aren't as knowledgeable. Thing is, GC has to hire in numbers because that place can be a freakin zoo. And many people would rather be waited on by SOMEONE, than to stand around for 30 minutes waiting their turn. I've been in there MANY times when it was just crawling with people and I had to wait to talk to my guy there.
I don't mean this to sound smug at all. Not the intent. But, I'm not going to ask an 18 year old about a $4k PRS or a $2K Boogie. I'm going to talk to someone who knows about this stuff. But trust me, there are times my local GC couldn't get enough knowledgeable experienced guys in there to wait on all the customers. There are just too many people there sometimes for that to be possible.