A good service!

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sted

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UK distributor Westside Distribution, ok we pay hrough the nose for our Mesa's over here but the mantra of Mesa in USA has always been customer service, somethimes that can be lost when products cross the pond!
I had an issue with the footswitch which I raised with Westside, they said best thing was to send the amp back for checking over, I responded saying could I at least try a new footswitch cable first, two days later it arrives!
Asked for a price for a MV headshell, got the e mail next day, pretty good.
Had a niggling question over impedances, rang the guy and he said he wasnt sure and would get back to me, rang me back an hour later with the answer!

Pretty good, have to admit, when I had a blackstar they didnt even respond to the e mail I sent them :lol:

Bearing in mind this is a distributor and not a retail store I think its top drawer!
 
sted said:
UK distributor Westside Distribution, ok we pay hrough the nose for our Mesa's over here but the mantra of Mesa in USA has always been customer service, somethimes that can be lost when products cross the pond!
I had an issue with the footswitch which I raised with Westside, they said best thing was to send the amp back for checking over, I responded saying could I at least try a new footswitch cable first, two days later it arrives!
Asked for a price for a MV headshell, got the e mail next day, pretty good.
Had a niggling question over impedances, rang the guy and he said he wasnt sure and would get back to me, rang me back an hour later with the answer!

Pretty good, have to admit, when I had a blackstar they didnt even respond to the e mail I sent them :lol:

Bearing in mind this is a distributor and not a retail store I think its top drawer!
glad to know this is the kind of service i could expect regardless of where i live... :D

i had my mark iic + modded and even though they said bring it in on thurs and they were closed for 4th of july, i left it and they shipped it back to me no charge due to the inconvenience. great guys, all of them. cheers on your mesa!
 
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