Sending amp back to Mesa: What is the process?

[aly44]

Hey:

I am going to send my amp back to Mesa for a closer examination of some perceived issues I am having with it. My question to all of you is, come Monday, what will be the process I follow? I know I'll need to call them (which I already have done a couple of days ago concerning my problem, which they recognized as being such) before shipping. Is it difficult to remove the chassis from the head? I have a Roadster. Also, is it expensive to ship it? Is there anyone out there with experience in this process?

I think I am also going to order a new head shell to match my ivory vinyl finished Port City Wave 212. I think that the Vanilla Vinyl will come closest to that.

Thanks.

 

[Barry]

They should authorize you an RA# for shipping it back . They will tell you whats involved . Is it still under warranty ? If so you will probably only pay to have it shipped back to you .