pokerrules47 said:
I have dealt with L&M on several occasions, and I tend to disagree with the OP's assertion that L&M have educated and helpful staff. L&M have to be the worst chain I've ever dealt with. They have horrible policies and prices... the only reason I ever buy from them is that sometimes they have an item that can't be found elsewhere.
They have virtually all of their stock on the floor at all times, I've seen multiples of the same instruments/amps on the wall or floor, being touched by everyone. Their rental dept is shoddy too, things aren't tested when they return, once we rented a keyboard amp for a wedding we were doing, and ended up having to lug our PA to the gig because the amp didn't work and L&M were closed. When we returned it and complained, they said it was their policy to give us a free rental instead of our money back because they didn't know it wasn't working before it left L&M??? Of course I told them that I was getting a refund or else, and they relented.
Another time, I had my rectoverb (which I bought from them used under warranty) lose the ability to switch channels altogether. I sent it in for repair, they said 2 weeks turn around. I knew the amp tech's phone number so after 2 weeks, and no amp, I called him directly. He said that he didn't even know it was coming in yet and he had about 3 weeks worth of work ahead of him. geez... So I called L&M and they said they only send out the amps on certain days of the month and I was a bit late so they were waiting for the next day. I called another amp tech I know and paid to get it fixed.
I repeat, do not buy anything from L&M unless it's under warranty.. plain and simple. Do not buy L&M's extended warranty. If you have had some good service from your local one, then that's good, keep dealing with them, but remember they are a big chain, and you are only one fish in the sea of many to them.
For those of us who cannot right out afford to buy gear, their payment plan is a beautiful thing. They will finance a hobo, and to any budding musician or a monetarily challenged one such as I, this is really a great service to keep the wheel turning.
Aye, they be a big chain, but they do not operate on commission either, and they're there to help get people into instruments and the gear they need in order to do it. The staff here are ******* amazing,,they field any question they can, and if they dont know, they'll find someone who does know. They've helped my band out with financing our first PA, a few weeks early to get in on the 0% down deal, and have helped us out when we had to work within a budget.
Unfortunate about the staff at your certain location, But I happen to know for a fact that the gear that is returned to the Calgary south location gets tested everytime it goes out. I'm usually hanging out in the rental department watching it be tested on my lunch hour. I brought all of my cables down last week to get tested while they were testing theirs. I just waited around for a bit for my turn.
Personally, I always get the extended Warranty,,it's an extra $10 or something,,totally worth it. Especially if you run into a case of bad luck.
Their prices aren't too bad either, and their policies have more than once saved my sorry ass from ruin and they've always helped me out for anything last minute I needed.
Personal experience however,, is personal experience..no matter where you go, chances are someone really loves the place or really hates it. Luckily, I am treated very well, so I keep returning to get the same service.
and plus, there is the most smoking Brunette who works in the recording section..My god,,she's full of stars!