Mark VII going back to Mesa - sad

[Jamme1961]

I figured I keep you guys posted how this goes. I just bought this last week new. Noticed a hum on all modes except IIC and MKIV modes. I figured no biggie bad preamp tube. Once I checked all the preamp tubes and still had the hum - I started to get a little worried - checked further new power tubes - same issue. Contacted Mesa they got back in less then 24 hours - asked me for a video - which I sent. Once they got the video they said the amp would need service. I told them I don't trust any of the local authorized tech and would like to send it back to Mesa. They told me fine but it will take a long time to get it back. I'll keep you posted - sad even with the hum the amp is killer.

 

[Jamme1961]

video of noise

 

[Fiveband]

Is it within the return window?

 

[Jamme1961]

I would think so- was a demo unit so don't think I can get another one from vendor - waiting on vendor to respond-

 

[Rick]

Yes, repair turnaround is slower these days I hear. I’ve one there now but haven’t yet heard anything from them. I assume it’ll be a bit before it sees a bench.

I’m thinking I might do the return thing, too, in your spot… it’s not the way I’d prefer to start a relationship with a new amp. Couldn’t do that with mine, as the warranty was out… in the 1970s! Lol

 

[rarebitusa]

I’ve one there now but haven’t yet heard anything from them.

Curious, when did it arrive there?