talltxguy
Well-known member
So I was perusing EBAY the other day and saw a TA-15 head for sale. The owner stated that it had the "bias update" and "mute circuit update" for the TA-15. I have never heard of such a thing. I emailed him and he said that it was an older TA-15 and that Mesa tweaked it for him.
I called Mesa this morning. Marcus wasn't sure about the update and sent me to Rich in repair. He was quite obnoxious when he said, "So you think Mesa should send out information every time we do a little tweak to your equipment?" I kept my polite tone and didn't get nasty as I wanted to. I did tell him that since I registered my amp with them, it would have been nice to receive something from them.
So anyway, I finally got him to tell me about the "bias update." Apparently, any TA-15 with a serial number before 1289 is eligible for the update. He claimed that the update lowered the voltage by 1 volt to the power tubes.
When I asked him if he meant mA, he asked me if I was a tech or something, of which I responded that I was not.
I expressed a concern that is there anything else running a bit warm besides the power tubes, and he said that I can choose to get the update or not, that it is up to me. He totally dodged my question.
When I asked him to repeat which resistors would be changed, he refused to repeat himself and again told me that I can have the update done or not.
It doesn't sound like this update is a really big deal, but what I do find to be a big deal is that a Mesa loyalist as myself, who registered his amp with Mesa, was not notified about an update. And I'm not happy with the way I was treated by Rich in repair. I will be talking to somebody at Mesa about the lack of notice and Rich's jerkish attitude.
This was the first negative customer experience I've had with Mesa.
I called Mesa this morning. Marcus wasn't sure about the update and sent me to Rich in repair. He was quite obnoxious when he said, "So you think Mesa should send out information every time we do a little tweak to your equipment?" I kept my polite tone and didn't get nasty as I wanted to. I did tell him that since I registered my amp with them, it would have been nice to receive something from them.
So anyway, I finally got him to tell me about the "bias update." Apparently, any TA-15 with a serial number before 1289 is eligible for the update. He claimed that the update lowered the voltage by 1 volt to the power tubes.
When I asked him if he meant mA, he asked me if I was a tech or something, of which I responded that I was not.
I expressed a concern that is there anything else running a bit warm besides the power tubes, and he said that I can choose to get the update or not, that it is up to me. He totally dodged my question.
When I asked him to repeat which resistors would be changed, he refused to repeat himself and again told me that I can have the update done or not.
It doesn't sound like this update is a really big deal, but what I do find to be a big deal is that a Mesa loyalist as myself, who registered his amp with Mesa, was not notified about an update. And I'm not happy with the way I was treated by Rich in repair. I will be talking to somebody at Mesa about the lack of notice and Rich's jerkish attitude.
This was the first negative customer experience I've had with Mesa.
