Thanks so much for getting back right away! I have no idea why my phone isn't working. It's the one I called from an the one I'm using for posting here. It's hard to test cause its an intermittent problem. Had about 4-5 hours of continuous play without it happening again. It happens 3 times in a row. I switched power settings, channels, messed with output, channel master.... I have nothing in the loop a far as effects. I did have a wah plugged in but removed it to be sure that wasn't the issue. I engaged and disengaged the effects loop. I haven't got into tube swapping yet. I'm learning amps slowly. I do work on motorcycles for a living so I understand wiring and am relatively mechanically inclined, but this is a bit out of my realm of knowledge. I've had about 3-5inutes both times it's happened to mess with the settings. But I'm just gonna have to play till it happens again. And trust me, I totally understand what yur saying about guitar center. I'll keep working with it, but if it comes down to it I'll return this and purchase from someone who is still a dealer. Thank you for the prompt response. I know mechanical issues happen, it's the nature of mechanics.....but it's how the problem gets dealt eight hat matters. So again, thank you.....and hopefully we can catch up on the phone.