Sending amp back to Mesa: What is the process?

[aly44]

Hey:

I am going to send my amp back to Mesa for a closer examination of some perceived issues I am having with it. My question to all of you is, come Monday, what will be the process I follow? I know I'll need to call them (which I already have done a couple of days ago concerning my problem, which they recognized as being such) before shipping. Is it difficult to remove the chassis from the head? I have a Roadster. Also, is it expensive to ship it? Is there anyone out there with experience in this process?

I think I am also going to order a new head shell to match my ivory vinyl finished Port City Wave 212. I think that the Vanilla Vinyl will come closest to that.

Thanks.

 

[jetdriver]

Should be pretty simple. Call them up and they'll issue you an RMA #, for shipping. If you have the original shipping box for the head, even better. Otherwise, I would have it professionally packed up. Remove the power tubes and wrap them with bubble wrap, and secure them back in the headshell.

Removing the chassis is very easy. Just remove the screws ( on the bottom on the headshell) and carefully slide it out. My Deuce II was basically brand new, but had been sitting a long time. So, I removed the chassis for cleaning/dusting when I first got it. It took about 5 minutes. No worries.