Head Shell Question

[MikeGossard]

I have a Triple Rec with the diamond plated head shell, but would love to switch it for a black grill cloth, like on the Road King. Does anyone know if this is possible, and who I can contact for this?

 

[primal]

I have a Triple Rec with the diamond plated head shell, but would love to switch it for a black grill cloth, like on the Road King. Does anyone know if this is possible, and who I can contact for this?

Mesa will do it for you.

Hard to say what the price would be if it were not a standard headshell (Yes the triple rec is standard, but maybe not with the roadking grill)

 

[MikeGossard]

Thanks, I will give them a call tomorrow.

 

[primal]

Let me know what they quoted you. Im curious

 

[MikeGossard]

Well, been trying to get ahold of someone since Monday, but after the receptionist transfers me, I just voice mail every time, and they have not called me back once.

 

[GIG4FUN]

Well, been trying to get ahold of someone since Monday, but after the receptionist transfers me, I just voice mail every time, and they have not called me back once.

Are you calling Mesa Engineering in Petaluma?
I always leave a voice mail and I wanted to say that I have been called back every time. Even when I have asked something lame that I wished I hadn't (some ignorant question) I always get called back. Be SURE to leave a message! They'll call you back

 

[MikeGossard]

They haven't called back once since I started calling on Monday morning. I have left a voice mail every time.

 

[GIG4FUN]

They haven't called back once since I started calling on Monday morning. I have left a voice mail every time.

That is something I am sad to hear. I've called enough to be remembered when they call back, the guys are very kind in parts and service dept. I hope you will not get too upset with them, (there must be a good reason). Fridays are usually the only day that is is iffy to get a call back because they like to race, but I have received calls on Fridays as well. I've got about twenty pink invoices here, they represent a lot of calls. I was sincere about them calling you back. I'm sorry man I don't know what to say.

 

[MikeGossard]

No, I am not upset at all. Its just a basic question about headshells, nothing major to worry about. I understand that they may be busy too. I will get my turn!

 

[GIG4FUN]

No, I am not upset at all. Its just a basic question about headshells, nothing major to worry about. I understand that they may be busy too. I will get my turn!

I talked to Mike B. three times today. Rich is supposed to call me Monday (or Tuesday). IF you send me exactly what you want in a PM, I will ask him for you and get back to you. I'll give him a little razzing too :twisted:

 

[primal]

WOW,

They have called me back every time. Once they called me back the next day, every other time the same day.

I am stunned to say the least.

They even called me back when I left them a question about buying the Mesa cabinet corner pieces.

 

[Silverwulf]

I'm sure they have their reasons. I called on Wed and got transferred straight to a rep. I know this seems obvious, but don't speak too fast, say your name and contact info up front, then give your number at the end - repeat it slowly to give them time to write it down - and then briefly summarize your voicemail before you hang up. For example...

"This is John Doe. You can reach me at 5-5-5 (pause), 5-5-5 (pause), 5-5-5-5. The number again is 5-5-5 (pause), 5-5-5 (pause), 5-5-5-5.

Today is Feb 27, around 10:30 AM EST. I'm calling in regards to a blah, blah, blah. My question is blah, blah, blah. You can reach me at 5-5-5 (pause), 5-5-5 (pause), 5-5-5-5. The number again is 5-5-5 (pause), 5-5-5 (pause), 5-5-5-5. Again, this is John Doe calling in regards to an issue with Problem X."

I'm not saying you don't already do that, just a general pointer for anyone calling a place like that. when I get calls from people talking fast and say their number in a blur, I simply delete it sometimes. If I have to hit "replay" on your message 3-4 times and I still haven't gotten your number written down because you're saying it too fast, you're getting deleted. And that's not good when you're calling me about a job... The reason you put your number up front too is because if you have a 2 minute voicemail and I have to hit repeat to get your contact info, I want it up front too so I don't have to hear your 2 minute voicemail again to get to your number.