CONTACTING MESA????

[PUCKBOY99]

How come no 800 number or a help/general question line on the website...
Everybody has a customer service e-mail address now, why not Mesa???

 

[chedgeco]

800 numbers are expensive, especially for a small company like Mesa.
They used to have email but Tim told me thay were getting spammed to death.

http://www.mesaboogie.com/US/info.html

Chris... 8)

 

[Cochise]

I have called their 707-778-6565 number once and left a voice mail thinking they probably wont call me back. But it wasn't 15 minutes later that someone called me back. Which costs me the same as a 1-800 number. Nothing. Even without a toll free number, the call shouldn't cost you much.

 

[David.W]

I called Mesa today and spoke with two people regarding the date of my amp.... Customer service was very friendly. They even answered some tube questions.



And hello by the way

David.W

 

[tim6string]

I have always gotten top notch service from them. Using the regular number. Don't knock it till you have tried it. You usually get top notch people too!!!!

I have never dealt with a company that small that has been so responsive and helpfull.

I did a factory tour 1 1/2 years ago when I was in Petaluma and they treated me like I was a pro that endorsed their product. At least they made me feel that way (seeing as I have never been a pro, endorsed their product or probably ever really been treated that way) 8)

 

[transgression11]

how do you set up a factory tour?

 

[tim6string]

When I was in the area I called them. It seemed to be no problem what so ever.

 

[MetalMatt]

About the factory tour. I was told I could swing by for a tour anytime (M-Th) I just have to call ahead. With tech support I always got through, and the people were very friendly.

 

[Russ]

I actually like the 707 #.

I live in Southern Ca, but I just leave a message and get a call back if I don't get through. The service is usually top notch. They are always patient and ensure that you have no more questions. I suggest getting a notepad and making a list of questions prior to calling. Have another notepad handy to write other questions on while you are on the phone. I only wish that they would ship you something with parts orders, ie. merchandise (stickers, t-shirt, coffee mug, key chain.... something). Afterall, if you are buying parts it shows some loyalty and willingness to stick with it through repairs. I recently ordered a reverb tank, FU-3 footswitch, reverb tank cover, and the little footswitch mounting clips. The total of my parts was about $300. I figure a $.10 sticker would be in order. They charge a couple bucks for them but I figure that they could at least throw a couple in the box anyway. Afterall they just made serious $ for a few parts that cost them at most $100 including the labor to assemble the footswitch.

 

[MesaENGR412]

After i bought my Triple Recto and Cab last year, I got a phone call (well actually he left a message) from one of the Mesa Tech team saying that they had recieved my warrenty and that they hoped i was enjoying their products and gave me the number to call if i had any questions or concerns. I was completely blown away :shock: , I think it is awesome that they would do this with their clientel (even a nobody like me!)........MARSHALL DIDN'T DO THIS WHEN I BOUGHT ONE!!!! I also contacted them with questions prior to buying my amp, and they were very informative and curtious. Awesome staff(the person listed in the booklet is the one you actually talk to), AWESOME PRODUCT!!!!

-AJH

 

[funk49]

Boogie knows customer service because they started out as a custom order company that didn't sell to dealers. You had to order your gear directly throught them, via the catalog.

These guys are old school and they operate like it. Can't say enough good things about them....especially Bendinelli, he's the best.